Support & Contact

日本語

Frequently asked questions

How do I create an account?

Download the mobile app and tap "Sign up". Enter your email address, a password and a display name to create your account.

I was invited by family in Japan. Is this the right app?

Yes. FamTime is the international edition of あそぼ！(Asobo) - the same app and the same family space under a different name. Open the invite link your family sent you and it will take you to the right place.

How do I invite my family?

Open the "Family" menu in the app to create an invite code or link. Share it with your family, and they can join your family group when they sign up.

Who can see the photos and videos I upload?

Only members of the same family group can see what you upload. No other family group and no third party can view your content.

How do video calls work?

Use the live feature to start a real-time video call. When you start, everyone in your family group is notified and can join.

Can I back up my data?

Yes. Open Settings and choose "Export data" to download all of your data in JSON format.

What happens if I delete my account?

All of your data (photos, videos, diary entries and logs) is permanently deleted. This cannot be undone, so we recommend exporting your data first.

Contact us

Email support

Write to us any time - we reply in English or Japanese:

support.asobo@gmail.com

Response time

Weekdays 10:00 - 18:00 Japan time (UTC+9), excluding weekends and public holidays
We aim to reply within 24 hours.

Before you write

  • Please write from the email address registered to your account
  • A screenshot helps us help you faster
  • Copy the full text of any error message
  • Tell us your device (iOS / Android) and app version

Troubleshooting

The app won't start

  1. Close the app completely and reopen it
  2. Restart your device
  3. Update the app to the latest version
  4. If it still fails, contact support

I can't upload photos

  1. Check that the app has permission to access your photo library
  2. Check your network connection
  3. Check that your device has free storage
  4. The file may be too large (we recommend under 10MB)

I'm not getting notifications

  1. Check that notifications are enabled for the app in your device settings
  2. Check the notification settings inside the app
  3. Check that Do Not Disturb or a Focus mode is not switched on

Video calls won't connect

  1. Check that the app has permission to use your camera and microphone
  2. Make sure you have a stable connection (Wi-Fi recommended)
  3. Close any other video calling apps
  4. Restart the app

Tell us what to build next

FamTime is made by a very small team, and family feedback shapes what we build. Feature requests, rough edges, anything at all - we read every message.

Send feedback to support.asobo@gmail.com.

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